Chip Heath quotes and books

Here you can find the best quotes from Chip Heath grouped by book.

Decisive: How to Make Better Choices in Life and Work quotes

Any time in life you’re tempted to think, ‘Should I do this OR that?’ instead, ask yourself, ‘Is there a way I can do this AND that?

Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But we can control the way we make choices.

When people have the opportunity to collect information from the world, they are more likely to select information that supports their preexisting attitudes, beliefs, and actions

Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out and they’re collecting the data, and they don’t realize they’re cooking the books

Research has found that interviews are less predictive of job performance than work samples, job-knowledge tests, and peer ratings of past job performance

Made to Stick quotes

To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?

The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.


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